Busted: Gartner Says FBI Vendors Overcharging 10-20%
According to Gartner Research, fabric-based infrastructure (FBI) is costing organizations choosing data center convergence solutions 10 to 20% more than if they were to develop a negotiating strategy supported by IT and procurement. Gartner defines FBI as vertical integration of hardware and software infrastructure with automation on top. It differs from fabric-based computing (FBC) by enabling existing technology elements to be grouped and packaged in a fabric-enabled environment to achieve infrastructure convergence, and most of the usual suspects, including IBM, HP, Cisco and Dell, are out there flogging their visions of a dynamically optimized data center.
“IT procurement is often relegated to a subsidiary role after IT and business management has done most of the negotiations with the vendors,” said George Weiss, Gartner vice president and distinguished analyst, in a prepared statement. “In some cases vendors will press users and IT to bypass competitive RFPs so as to expedite integration, shipment and setup of the solution. With FBI and converged infrastructures, the entire procurement process must be monitored and executed with careful guidelines, so that all parties involved in executing the deal understand what the deliverables, commitments and long-term implications of the FBI contract are.”
Weiss said Gartner frequently sees contract sizes in the $2 million to $3 million range when converged solutions are requested, and even 10% could offer the potential for $200,000 to $300,000 savings. “If these best practice (11 listed below) steps are followed, there is scope for additional benefits and for discounts as high as 20% off list prices, depending on the nature and stage of the contract.”
Converged infrastractures and FBI are not new concepts. Back in January 2011 IBM predicted they would move from prototype to deployment as the Data Center Bridging (DCB) standards became well understood and iSCSI and FCoE networks moved into the mainstream. ‘Fabric-based infrastructure that abstracts processors, network bandwidth and storage into federated pools of easily deployable IT infrastructure will move from lab trials to mainstream deployment.’
In February 2011 Weiss co-authored a Cisco-sponsored report that stated fabric computing was poised as a preferred infrastructure for virtualization and cloud computing. The report stated that as virtualization penetration increases, IT organizations will deploy virtual machine (VM) mobility, which will demand more attention to a fabric-based infrastructure that better integrates server, storage and networking for greater agility and faster time to deploy.
HP has been pushing its Converged Infrastracture and FlexFabric data-center fabric architecture for the last couple of years. Dell, together with Intel, sponsored another Gartner report promoting a fabric-based infrastructure solution and benefits. Other vendors with varying degrees of interest include Oracle and Microsoft .
11 Steps To FBI Procurement Best Practices
Step 1. Ensure the procurement department, which is negotiating terms and conditions to ensure maximum discounts and benefits, is involved in the effort from the outset. If procurement managers are brought in after initial contacts and discussions with vendors, they will be constrained from generating changes or modifications to verbal agreements, or the procurement process will be extended well beyond the desired installation date.
Step 2. Prepare a first-time evaluation process six months ahead of the desired date of contract acceptance to allow for visits to vendor sites, demos, evaluations, test runs and design validations. If the contract is rushed, vendors will gain advantages by imposing their own benefits and minimizing concessions to the buyer, and, if they are aware of the rush, they can pressure the user to bypass additional competitive proposals. Do not allude to required or urgent deployment dates, top-down pressures from CxOs, or bottom-up pressures from business units.
Step 3. Require a cross-functional team to be part of the evaluation process, since many of the roles in traditional deployments may be modified and system configurations may be tightly integrated, with little room for mixing and matching other vendor gear. If the traditional network, storage, security, database management system (DBMS) or computing experts are not made fully aware of the changes in their roles and process coordination, the solution could create resentment and conflict among domain experts.
Step 4. Generate an RFI or RFP that reflects the IT department’s understanding of business goals in the short, medium and long term, with expected service levels, planned growth and technology life cycle improvements. Vendors of FBI may modify configurations, change the nature of partnerships and require strict adherence to associated management software, while licensing, pricing and other terms and conditions change. Perform “what if?” analyses and risk mitigation strategies to determine what escape valves can be invoked.
Step 5. Design the FBI RFP so that at least two suppliers (vendors, resellers or partners) can be engaged in a competitive evaluation. Decide how some parts of the FBI may be supplied by parties other than the lead vendor, and create a plan whereby FBI vertical silos from more than one vendor can be integrated through common infrastructure such as hypervisors, middleware, network and storage components.
Step 6. Ensure that the team involved in making the selection works closely with procurement to structure the most favorable contract terms and conditions for the organization. Procurement should instruct IT participants how to engage with the vendors on technical aspects, including SLA definitions and recourse, without controlling the business and contractual negotiations.
Step 7. Specify that quotes be submitted for all line items, split into the following categories: hardware (HW)-compute; HW-networking; HW-storage; software (SW)-fabric resource pool management; SW-cloud management; SW-other licensed; SW maintenance; HW maintenance; and support installation services. Ensure that each category shows list and discounts. Since discounts can vary by category, acquire the knowledge on how category discounts in the FBI compare to stand-alone purchases by category. Pay particular attention to the support category and calculate the ratio of support to total contract value. If the amount exceeds 20 percent, query the vendor on how the value was determined.
Step 8. FBI increases the probability of vendor lock-in, so devise an exit or bridge plan in case the vendor or coalition radically changes or abandons its original or mainstream road map. Devise a plan B such that strategic parts of the FBI have known and accessible alternative suppliers. Consider the lack of alternative options as a single point of failure with the potential to cause serious availability and continuity problems through periods of change, high workload pressures, significant software upgrades, and so on.
Step 9. Make the testing and integration that vendors supply as part of the service a collaborative effort, with mutual agreement before shipment. Truly converged and integrated solutions should live up to vendors’ promises; it’s up to IT staff to monitor the process and ensure vendor resource commitments. At this stage a compromise aimed at protecting the vendor’s margins could affect the integrity and service level agreements (SLAs) of the solution. As a crosscheck, compare the vendor’s contractual cost with your own hypothetical cost if you were to assume the responsibilities internally.
Step 10. Don’t commit to timelines for additional purchases and data center expansion before milestones and support meet agreed commitments. Predicate your continued loyal support of the vendor on quality of service, support and continued beneficial discounts. Keep the door open to competition, with invited presentations or trips to vendors part of your ongoing educational research. This will also help to ensure discount commitments are kept in place as additional projects emerge.
Step 11. When the vendor is chosen, don’t end the search — technologies are dynamic so you should continually compare the pace of vendors’ technological innovation. Gather market data and competitive positioning analysis. Peruse recent public financial disclosures and talk with other adopters. Use this information together with the analysis in follow-up negotiations.