IDC recently reported that while IT spending is still strong, automation is playing an increasingly significant role. “Businesses are adopting IT solutions such as virtualization, automation and SaaS as a means to reduce the annual increases in their overall IT spending at a time when economic uncertainty remains high,” said Stephen Minton, Vice President in IDC’s Global Technology and Industry Research Organization.
According to IPsoft, a New York-based provider of autonomic-based services, with the ever-increasing complexity of today’s IT landscape, automation is on the rise as a tool to help manage IT processes and infrastructure. However, IT professionals are still failing to see many of its enterprise benefits.
“The company started in 1998 with the fundamental principal that technology should manage technology,” said Josh Langford, VP of Sales. “So we moved into managed infrastructure.” IPsoft leverages self-learning, self-healing cognitive systems across IT operations, cloud orchestration, fraud prevention (FAS) and business process automation.
If automation is the solution to doing more with less, what’s holding up wider adoption? Cost? Complexity? How about IT? According to InformationWeek’s 2013 Virtualization Management Survey, nearly half, 43%, of respondents cited “no perceived value to decision-makers” as the major barrier to an automation project.
In December IPsoft released a report looking at five IT support activities that organizations aren’t automating, simply because they don’t know that they can.
-running diagnostics – up to 70% of the time taken to fix an issue is in diagnosing the cause;
-predictive incident management – automations can be taught to recognize impending issues and take corrective action before they have any impact;
-requesting permission: many support tasks stall because staff have to seek approval;
-service readiness checks – many applications require complex multi-stage “ready for service” checks before opening for business; and,
-password management – while password self-service is commonplace, automation can take the next step and provide SMS users a new password immediately after they hit the retry limit.
Integrating an expert system that can automate complex processes and continually learns and develops, businesses can immediately cut up to 70% of wasted effort and recoup an average 30-35% in costs, stated the company.
The need for automation is only going to grow, said Langford. Organizations are already struggling to keep pace with the speed and volume of change and the Internet of things is looming. According to Cisco, as many as 50 billion devices will be connected to the Internet by 2020, creating a $14.4 trillion business opportunity
“Everybody realizes that machine to machine is really the space where money is going to be spent. That’s the stuff I think the next wave of our technology at IPsoft will address.”