Does VCE Really Mean Virtuous Customer Experience?
Over the past couple of days my colleague Mark Bowker and I have had the pleasure of being out in California’s San Diego area spending time with all the top execs at VCE. A bunch of the juicy stuff can’t be shared as yet due to NDAs – though I will say it is all directionally good and going to provide some really great new capabilities for VCE customers.
That being said – what I really came away with was so much more than just another ‘yada-yada-speeds-and-feeds’ understanding of what VCE is all about. A year ago I would have been thinking ‘but what about … and what about … or why didn’t you do this?’ Now I’m just damn impressed with a company that has really figured out what it is good at and it has completely focused on that. The VCE folks talked a lot about simplicity – simplicity in the product line as well as the experience of moving a Vblock from the loading dock to making it run workloads. What really is going on is there is an executive team highly focused on delivering outstanding service to their customers. Here are some of the highlights on how they are doing that:
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