Lenovo’s Crapware Mess: Lessons Learned
It hasn’t been a great month for Lenovo, which has been doing very well otherwise. Currently the company is the worldwide market leader in PCs, has the most powerful corporate PC brand, just picked up IBM’s x86 server business and, with Motorola, it has become one of the world-wide powers in cell phones. Oh, and its Yoga Tablet 2 rivals Microsoft’s Surface as the strongest alternative to the iPad. But Lenovo also put a questionable software product called “Superfish” on its consumer laptops, and not only is the company now doing image damage control, it has a class action lawsuit to contend with.
Let’s talk about how this situation degraded so badly.
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NOTE: This column was originally published in the Pund-IT Review.