…Why [Dell] Premium Support Makes Sense…

While Plus likely sets the bar now regarding support programs, they make sense for regardless of who you buy from. They assure you get a better experience, they get your PC back to you in the shortest time possible (or replaced), and, increasingly – as with Dell’s program – they will be able to correct problems before you even know you have them, substantially reducing time and lost work.

In the end PC support programs (and I would include their peers in terms of extended warranties for complex appliances) perform a valid and the most important benefit remains that you’ll likely be happier with your purchase and the related vendor if you get one.

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NOTE: This column was originally published in the .

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