…Why [Dell] Premium Support Makes Sense…
While Dell Premium Support Plus likely sets the bar now regarding support programs, they make sense for PCs regardless of who you buy from. They assure you get a better experience, they get your PC back to you in the shortest time possible (or replaced), and, increasingly – as with Dell’s program – they will be able to correct problems before you even know you have them, substantially reducing time and lost work.
In the end PC support programs (and I would include their peers in terms of extended warranties for complex appliances) perform a valid service and the most important benefit remains that you’ll likely be happier with your purchase and the related vendor if you get one.
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NOTE: This column was originally published in the Pund-IT Review.