Cisco Moves Virtual Assistant into The Office

Well it was due to happen. First we had Siri and Cortana on our phones and PCs, then Alexa invaded our homes and now is pushing their Spark Assistant into offices and I’m kind of surprised why it took so long. We are about to be up to our armpits in digital assistants, but that isn’t a terrible thing. You see—up until now—we have largely been forced to learn how to communicate with the computers and systems we interface with. But what digital assistants do is they start to bring these systems back towards us. In short, this is the beginning of machines learning how to work with us.

I think you could argue that having to learn how to work with someone else puts them in a superior position, the same goes for machines. This past practice kind of made us their servants, where it should have always been the other way around—or, at least more of a peer relationship.

This is a major step into creating far better human/machine interfaces and a major step toward a far higher level of efficiency and customer satisfaction with the products we will interface tomorrow.

Let’s chat about that this week.

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NOTE: This column was originally published in the .

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