Kaseya K2 ITSM Upgrade To Extend Addressible Market

While the latest release of the Kaseya K2 framework’s automated IT systems management services offering, V6.3, adds consolidated network discovery, enhanced policy management for continuous compliance, and personalized custom reporting, perhaps its biggest deliverable is that for the first time both the hosted and on-premise versions are now identical from a user perspective. When we delivered the first release on SaaS in 2010, we had some of the real core basics and over the last year and half we’ve been adding more of our capabilities, getting to the point of parity, said Gerald Beaulieu, director of product marketing at Kaseya. “With this release, we’ve tied off the rest of those capabilities.”

The Swiss-based, privately held company has 10,000 customers, evenly split between SaaS and on-premise. But there are another 5,000 unpaid SaaS users using free or trial solutions, he said.

“Fundamentally where this release gets us is more new customers. When you start looking at the small to midsize market… we really see that part of our business exploding.”

Although Beaulieu doesn’t believe the new release will primarily drive the SaaS business, that segment is where most of Kaseya’s current growth is coming from. “We definitely see larger growth in the SaaS business. Those that are consuming our SaaS are upper midmarket and down from there.” Its enterprise customers tend to be in favor off the on premise offering, he said.

Also new is a streamlined on-boarding process and best practices management content that will enable new MSPs or IT departments to quickly begin monitoring and managing the health of their network. The best practice management offering includes hundreds of pre-defined views by device type, operating system, hardware profile, and maintenance routines as well as systems monitoring.

The new Discovery module combines multiple network scanning methods to fingerprint and identify a device across remote networks from a central management interface. Additionally, the module gives the IT administrator a simplified way to find, organize and automate the delivery of IT services based on defined policies. In addition to full parity between the company’s SaaS and on-premises delivery methods, the new version offers increased scalability and supports Microsoft Windows 8 and Windows 2012 as well as Apple OS X Mountain Lion and iOS 6 operating systems.

According to a prepared statement from Steve Brasen, managing research director at Enterprise Management Associates, the new release consolidates the management experience through improved integration, functional enhancements, and the simplification of key support practices. And IDC research manager Robert Young said it reflects the company’s understanding of customer needs. “IT administrators are becoming increasingly challenged with managing complex and demanding environments. Kaseya has responded to these challenges with product enhancements that provide IT professionals with consolidated and customizable discovery, automation, and reporting capabilities, enabling them to more effectively manage a wide range of IS resources and helping to deliver reliable and efficient services to business users. “

Author: Steve Wexler

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