Kaseya Unveils Free SaaS-Based IT Service Management Tools

Swiss-based Kaseya, a vendor of on-premise and cloud-based IT systems management (ITSM) software services, has announced a set of free and subscription Software-as-a-Service services. The company has also retooled its SaaS bundle, Kaseya Essentials, with new capabilities and is making it available as a free trial. Kaseya has 10,000 customers, evenly split between SaaS and on-premise, but there are another 5,000 unpaid SaaS users using free or trial solutions.

According to TechNavio, the network management services market is expected to reach $2.7 billion this year, driven primarily by organizations becoming cost conscious. ‘Network management services have been providing efficient infrastructure management at much lower costs when compared to in-house network management. With several vendors providing comprehensive solutions, end users now have the option of end to end service support for networks. Moreover these services are offered through SLAs thereby ensuring quality network management services.’

In addition to a growing need to reduce enterprise network management costs, there is also an increasing need for better management of network traffic, stated TechNavio. ‘The network management services market is moving away from box integration to a more holistic process management approach. This can be attributed to the fact that organizations today see information technology as a service and not as a support function.’

There are more than 80 vendors providing IT service desk tools, including the big four, BMC, IBM, CA and HP, according to Gartner. The research company said the adoption of cloud-based ITSM solutions will peak in 2014; and by 2015, 30% of those companies that swung to cloud implementations will go back to on-premise ITSM deployments.

“We can start delivering on our promise of pain-driven tools,” said Gerald Beaulieu, VP Product Marketing. Customers can start with the simpler free tools, very lightweight and can be deployed quickly, move up to the more powerful paid versions and ultimately up to the complete solution, he said. “Looking at the depth and breadth (of ITSM requirements) is one of the value propositions we bring.”

Kaseya has opened the door to a larger audience of organizations, said Steve Brasen, managing research director for Enterprise Management Associates, in a prepared statement. “The free tools allow organizations to test out the value of business-focused IT automation resources without making an up-front financial commitment. Once users have experienced the immediate process improvement and simplified management that can be achieved in the free editions, it seems likely they will desire the increased capabilities available in the subscription editions, as well as in other Kaseya cloud solutions.”

In last year’s Magic Quadrant for Client Management Tools, formerly known as the Magic Quadrant for PC Configuration Life Cycle Management, Gartner said Kaseya’s main differentiation from other client management vendors is in its SaaS platform. Several client management features, including patch management and inventory, can be delivered as cloud-based services, rather than as on-premises functions. While Kaseya does have some large customers, most of its customers are small and midsize businesses. The product is designed to be simple to use, but doesn’t have the full range of functional sophistication as other products in the market. Its strengths include offering a wide range of client management functionality, including capabilities that many other client management products don’t offer, such as PC backup and system performance monitoring.

The free tools are:

-File Share Audit determines and reports on what file shares have been created on up to 1,000 computers, including the accessibility of those files;

-User Audit determines and reports on what user accounts are configured on up to 1,000 computers, including access privileges and guest accounts;

-Software Audit provides a complete inventory of installed applications for up to 1,000 computers through comprehensive reports, views and lists;

-Security Audit determines and reports on endpoint security settings for up to 1,000 computers, including AV engine(s) installed, active status and date of last update; and,

-Windows Patch Status determines and reports on endpoint patch status on up to 1,000 computers, including Windows update settings and patch status information.

Company said those who start out with free versions will have easy access to a simple and configurable upgrade path to include additional options and software services that users can consume based on their changing needs. For a minimal fee, users can upgrade to a version providing a much larger feature-set and also 24×7 support.

 

Author: Steve Wexler

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