When SaaS Goes Awry

Recently, I have had a spate of calendar issues from various sources and of various types. Some calendar entries are given the wrong time zone, others show up on one device but not another, and some have no email capability embedded. All of these issues occur when various calendar services are used by those sending me events (e.g., Google Calendar, Outlook 365, or local services such as ownCloud and others). When you consider the you use for calendars, contacts, and the like, do you think about potential problems and how to avoid them? Try as I might, the solution to the calendar issue does not seem forthcoming. I live off my calendar; I am sure others do as well. So, how can we fix this issue? Is there a service out there that is always correct?

The answer to that question is “No.” There is no service out there that is 100% technically correct. Why? Because the major factor influencing calendars and contacts is the people who enter the events and information, and humans make mistakes. The technology exists to handle all of the above calendar issues and more, yet the primary issue is one of people and process more than anything else. Happily, there are other SaaS solutions in which the people and process must be clearly defined. Let us take my calendar problem as an example—how can we solve each of these issues?

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NOTE: This column was originally published in Newsletter.

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