A new survey from SolarWinds reports that applications – and their performance – matter, regardless of where the application resides. What came as a big surprise to the vendor of IT management tools was that 81% contact their IT department if there is an application problem, SolarWinds Products and Markets EVP Suaad Sait told IT Trends & Analysis. “36% say they lose a full business day or more, that’s just crazy!”
The company is focused on solving problems for specific IT roles and decided to do the study to see what was happening in its core market and understand what IT pros are really trying to do. “At the end of the day the reason networks are important are not for networks, but delivering applications”, said Sait. “I didn’t realize how prevalent application performance issues were.”
Applications impact people’s lives in ways never imagined just five to ten years ago, he said. Powered by the proliferation of cloud, SaaS, BYOD, and consumer technologies in the workplace, the application has become a disruptive technology that will drive business IT. However, at the same time the application is growing in importance, the application delivery chain is becoming more complex as applications become more networked, virtualization drives IT infrastructure convergence and abstraction and end users become more mobile.
These developments require IT to expand beyond infrastructure-centric management to add app-centric management, said Sait. Going forward, this will make or break businesses, and regardless of whether the application will be on premise, in the cloud, or somewhere in between, IT will be held responsible for its performance.
“It’s no longer just about if an application working, it’s about that application working to end user expectations. These survey results should be a wakeup call for IT pros everywhere.”
Key survey findings include:
-93% of business end users said application performance and availability affect their ability to do their job, with 62% saying it is absolutely critical, and 67% saying it has become more important over the past five years;
-20% said slow or unavailable applications result in significant financial loss (tens of thousands of dollars or more) for their companies annually;
-67% expect application performance or availability problems to be resolved within an hour of reporting them, with 35% expecting a resolution in a half hour or less;
-81% contacted their IT department in the past year due to an application performance or availability issue, with 33% having done so six times or more; and,
-36% have waited a full business day or more for performance or availability problems with business-critical applications to be resolved, with 22% having waited several business days or more.
A month ago the company released Network Performance Monitor 11.0 with application-aware network performance monitoring (AANPM). SolarWinds said its deep packet inspection (DPI) technology enables network engineers to gain insight into the impact of network performance on over 1,200 applications, many of which, like Skype, YouTube and Microsoft Lync are not identifiable on a network through the standard flow-based technologies alone.
According to Gartner data, the Network Performance Monitoring and Diagnostics (NPMD) market ($1 Billion) is a fast-growing segment of the larger network management space ($1.8 billion in 2012), and overlaps slightly with aspects of the application performance monitoring (APM) space ($2 billion in 2012). SolarWinds said with the new DPI technology and just a few clicks, network engineers have the power to go above and beyond network fault and availability monitoring to quickly identify, classify and analyze whether it’s the network or the application to determine the root cause of poor user experience.
The bottom line of the survey results, said Sait, is that SolarWinds will increasingly have to deal with both IT and non-IT in this new app-centric world. The release of NPM 11.0 was just the beginning of the company’s evolution to an app-aware world.
“We want to give the power to the IT department to give them control of all the capabilities the world provides them (i.e. Shadow IT). Our job is to provide IT the full abstract view of the app world… regardless of where they are… “