Talent-Gap Cure Or Just Cur-AI-ting IT?
Oct19

Talent-Gap Cure Or Just Cur-AI-ting IT?

Cisco originally pitched a story focused on its latest initiatives to address the ‘IT skills and knowledge gap’, which is a big and growing problem, and while the just-released AI-powered predictive services can be folded, spindled and mutilated into a ‘talent-gap cure’, it appears more to be just a really good set of business solutions. The costs and resources required to keep the datacenter lights on can account for 70-80% of IT budgets, said Bryan Palma, Senior Vice President and General Manager, Cisco Advanced Services, but while improving efficiencies and uptimes will pay a huge business dividend, that doesn’t mean those freed-up resources will translate into the IT skills and knowledge required to facilitate the new IT reality, digital transformation, which by one estimate will be worth $493.39 billion by 2022, and is speeding along at a CAGR of 19.1%. The new services, available immediately, fall into two categories — Business Critical Services and High-value Services — and are extensions of what the company has been providing for some time, said Palma. Services is the second largest business unit at Cisco, at $13 billion and 25% of revenues, with 90% of its services revenue recurring. A big part of the company’s competitive advantage is its installed base of 50 million networks, he told IT Trends & Analysis, and the telemetry data from that provides Cisco with a better picture of what’s going on in the IT environment than practically every other vendor. Professional services can leverage that data to help customers shift their focus from maintaining their datacenters and network infrastructures to finding new ways to improve customer services and generate revenues, he added. “At the same time we’re seeing that IT has been more defensive and they are looking to be more offensive, and that’s where we’re looking to take them.” Calling it a new portfolio of subscription services, Business Critical Services ‘deliver more capabilities including analytics, automation, compliance and security by Cisco Advanced Services’ technology experts’. “In the past it’s been called optimization,” said Palma, and as part of their ongoing focus on constant improvement, have made a number of improvements. “What we’re trying to do is give them the flexibility to move with their strategic options.” The new service benefits include helping minimize human error by: reducing complexity and cost through automation, orchestration, and technical expertise; accelerating business agility and transformation through advanced analytics and machine learning capabilities; and reducing risk with automated compliance and remediation services.The business outcome objectives are to help reduce downtime by 74%, resolve issues 41% percent faster and reduce operational costs by 21%. The other side of the services portfolio, Technical Services,...

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New Payment Processing Demands, New Pricing on IBM z Systems

The most difficult objection to overcome when it comes to mainframe adoption is price, especially acquisition costs. Mainframe hardware, compared to most x86-based servers, is expensive. And related systems software, middleware, transaction processing environments and management software can also be expensive. In head-to-head competition, x86 solutions almost always look cheaper – and, accordingly, IT executive managers most often purchase x86-based servers on the basis of that perceived lower price. With this new utility pricing model for payment processing, IBM has taken a giant step forward in using capacity pricing to process highly variable workloads to correct what some perceive as a punitive, even disastrous pricing scheme. By doing so, the company is also protecting its mainframe base as the transition to real-time pricing takes place and opening new, future opportunities for its z Systems as demands for stronger security and higher system capacity drive more prospects to consider z Systems mainframes. To read the complete article, CLICK HERE NOTE: This column was originally published in the Pund-IT...

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How Enterprise Organizations Benefit from SOAPA

I’ve written about SOAPA for almost a year now, here’s a link to the original blog I posted last November. The concept seems to be catching on in the industry. I’ve had lots of industry leaders participate in SOAPA videos with me and there are many more videos in the works. I’m happy to say that SOAPA isn’t just an analyst idea or industry buzzword. In fact, 21% of enterprise organizations say that they are very active in integrating security operations technologies and creating a security operations architecture is one of their highest priorities, while another 50% are somewhat active in this area. Security pros are moving to SOAPA for several reasons: To read the complete article, CLICK...

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…Will Dell Become The New Enterprise Superpower?

Dell just had a lot of analysts and reporters to their IQT day event in New York (IQ is a reference to making this incredibly broad concept smart, thus IQ). This is Digital Convergence on steroids, and the solution is potentially to take a company based on technology of last century and turn them into a company based on technology that most firms won’t be able to pivot to until the 2030s building what likely will become the standard for much of this century. On paper, this is one of the most powerful pivots I’ve ever seen in a company and it likely wouldn’t be possible if the firm weren’t huge, led by Michael Dell, and private. This is because it requires someone with vision to make the pivot and companies that are public are simply too tactical to take the risk of a broad move into an emerging market like this. But I’ve seen two other big pivots over the years, well three if you include EMC’s VCE, and two were successful, at least initially, and one failed badly. The failure was while I was at IBM early in my career and it reminded me that good on paper doesn’t always mean good in fact. Let’s talk about all 4 pivots. To read the complete article, CLICK HERE NOTE: This column was originally published in the Pund-IT...

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Dell’s IQT – A New Work State of Mind?

Dell hosted at least 3 varied events (that I know of) in New York last week. In terms of the future, the most important was its “IQT Day”…IQT is the acronym-progeny of IoT and IQ (“Making Things Smarter” as Dell expands it). You know that something matters when it is launched with both a new term and a new acronym. Dell was putting a stake in the ground (and a new internal organization, and indeed a decent amount of launch marketing dollars) behind the notion that the next wave of IT is really all about the intelligent integration – and optimized ‘farming’ – of edge and cloud. The pun in the title of this blog therefore refers to the attitude of not only Dell, but also the organizations it seeks to serve. Take a look at this video here, where I capture some more thoughts about the IQT Day, as well as (with my colleague Jason Buffington) some comments from the Analyst Summit that followed.       To read the complete article, CLICK...

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